How safe is my personal information on your website?

Your privacy is our top priority. All customer information is encrypted and securely stored using advanced SSL technology. We never sell, rent or share your personal data with anyone. Zenvare is built on transparency and trust always.

Is my payment information secure?

Absolutely. We process all transactions through trusted, PCI-DSS compliant payment gateways to ensure complete data protection. Your card details remain confidential and are never stored on our servers.

Which payment methods do you accept?

We accept major credit and debit cards including Visa, Mastercard, American Express, and Discover. Additional secure options may also appear at checkout, depending on your location.

Do you charge for shipping?

No. All orders include free standard shipping within the United States. There are no hidden handling fees the price you see is the price you pay.

How long does it take to process my order?

Every order is carefully reviewed and packed within 1–2 business days after confirmation. You’ll receive an email notification once your order is ready to ship.

How long will delivery take?

Once processed, your package is shipped using trusted U.S. carriers.
Typical delivery time is 4–7 business days, which includes 3–5 days of transit time depending on your location.

Will I receive a tracking number for my order?

Yes. Once your order ships, you’ll receive a confirmation email containing your tracking link so you can monitor your package every step of the way.

What if my tracking information hasn’t updated?

Tracking may take 24–48 hours to show movement after shipping. If it hasn’t updated after that window, simply reach out to our support team  we’ll help you check your shipment status right away.

What is your return policy?

We offer a 30-day return window from the date of delivery. If your purchase doesn’t meet your expectations, you may return it for a full refund or exchange  no questions asked.

Do you charge a restocking fee?

No, there are no restocking fees at Zenvare. We want every customer to feel comfortable shopping with us, knowing returns are simple and fair.

How long do refunds take?

Once we receive and inspect your returned item, your refund will be processed within 10 business days to your original payment method.

How can I start a return or exchange?

Simply email our team at support@zenvare.store with your order number and reason for return. Our specialists will walk you through every step  fast, friendly and hassle-free.

What if my item arrives damaged or incorrect?

We sincerely apologize for any inconvenience. Please contact us within 48 hours of delivery with a photo of the issue. We’ll arrange a replacement or full refund immediately.

Can I cancel my order after placing it?

Orders can be cancelled within 12 hours of purchase. After processing begins, cancellations may not be possible, but you can still initiate a return once your order arrives.

Do you ship outside the United States?

Currently, we deliver exclusively within the U.S.
We’re actively working to expand our shipping network internationally in the near future.

Are Zenvare watches covered under warranty?

Yes, every watch purchased from Zenvare includes a standard manufacturer’s warranty that covers any defects in materials or craftsmanship under normal use.

Can I update my shipping address after checkout?

If your order hasn’t entered the processing stage, yes  just contact us as soon as possible. Once your order has shipped, we’re unable to change the delivery address.

What happens if my package gets lost or delayed?

If your shipment is delayed or lost in transit, contact our support team immediately. We’ll work directly with our shipping partners to locate your package or arrange a replacement if necessary.

How can I contact Zenvare support?

Our support team is always here to help. You can reach us via:
Phone: ‪+1 (315) 849-7623‬
Email: support@zenvare.store
Our business hours are Monday to Friday (9AM to 5PM) (GMT-05:00) Eastern Standard Time (New York).

How can I stay updated with new arrivals and collections?

Join the Zenvare community! Follow us for exclusive previews, watch styling ideas, and behind-the-scenes moments.
Instagram: @zenvare.store
Pinterest: Zenvare Official