At Zenvare, we want every purchase to bring satisfaction and confidence.
Our Return & Refund Policy is designed to be simple, transparent and fair  ensuring a seamless experience if you ever need to return or exchange a product.

Hassle-Free Returns

We accept returns within 30 days of delivery for items that are:

• Unused and in original condition

• Packaged with all original materials, accessories and documentation

This policy guarantees that returns are processed smoothly while maintaining product quality for all customers.

When Returns Are Not Eligible

Some items may not be eligible for return due to hygiene or safety reasons.
Non-returnable items are clearly marked on the product page.
If you receive a damaged or incorrect item, you can still contact us .we will provide a solution promptly.

Initiating a Return

Returning an item is straightforward:

Contact support@zenvare.store with your order number, item details and reason for return.
You will receive a Return Authorization and instructions for sending your item back.
Pack the item securely in its original packaging and ship it back using a trackable shipping method.
Following these steps ensures your return is received and processed efficiently.

Refund Processing

Once your return is received and inspected:

• Refunds are issued to the original payment method.

• Refunds are processed within 10 business days.

• You will receive an email confirmation once the refund is completed.

Please note that processing times may vary slightly depending on your bank or payment provider.

Damaged or Incorrect Orders

If your order arrives damaged or contains the wrong item:

• Contact support@zenvare.store immediately with photos.

• We will arrange a replacement or full refund at no extra cost.

Our team prioritizes resolving such issues quickly and professionally to ensure your satisfaction.

Exchanges Made Simple

Exchanges are processed as a return followed by a new order:
Initiate a return for the original item.
Place a new order for the desired item.
Our support team is available to guide you through the exchange process smoothly.

Return Shipping Costs

• Customers are responsible for return shipping unless the item is damaged or incorrect.

• We recommend using a trackable and insured shipping service to ensure your return reaches us safely.

• Returns lost in transit without tracking cannot be refunded.

Restocking Policy

Zenvare charges no restocking fees.
Eligible returns receive a full refund, minus any original shipping charges (except for damaged or incorrect items).

This ensures fairness and transparency throughout the return process.

International Returns

Currently, returns are accepted only for U.S. orders.
We plan to expand our return options for international orders soon.

Questions or Assistance

Our dedicated support team is available to help with any return, refund, or exchange inquiries.
Email: support@zenvare.store
Phone: ‪+1 (315) 849-7623‬
Business Hours: Monday to Friday (9AM to 5PM) (GMT-05:00) Eastern Standard Time (New York).

Address: 102 Central Ave, Syracuse, New York 13204, United States

We strive to make the return process stress-free, professional and reliable for every customer.