At Zenvare, we’re committed to delivering your orders safely, quickly and with complete transparency.
This policy explains how we handle order processing, shipping methods, delivery times and tracking.

Order Processing Time

Once your order is placed, it enters our fulfillment process immediately.
All orders are processed within 1–2 business days (Monday to Friday).
During this time, your items are inspected, securely packaged and prepared for dispatch.
Orders placed on weekends or public holidays are processed the next business day.

Shipping Time and Delivery Estimates

After processing, your package is handed over to our trusted shipping partners.

• Transit Time: 3–5 business days

• Estimated Total Delivery Time: 4–7 business days

Delivery times begin once the order is shipped, not when it is placed.
In rare cases, weather conditions, courier delays or peak seasons may extend the timeline slightly  but we always work to ensure on time delivery.

Shipping Cost

We provide free standard shipping on all U.S. orders.
There are no additional delivery fees or hidden costs.
The price displayed at checkout is the total amount you pay.

Shipping Locations

Zenvare currently ships to addresses across the United States.
All shipments are handled through reliable U.S. carriers for safe and trackable delivery.

Tracking Your Shipment

Once your order has been shipped, you’ll receive a shipping confirmation email containing your tracking number and link.
You can use this to follow your shipment’s progress in real time until it arrives.
If your tracking information is delayed or not updating, please allow 24–48 hours for the courier system to refresh.
Still not seeing updates? Contact us and we’ll verify it directly with the carrier.

Delivery Confirmation

All orders are considered complete once marked “Delivered” by the courier.
If you believe your package was not received despite delivery confirmation, contact our support team immediately.
We will coordinate with the courier to locate or replace your shipment.

Packaging and Handling

Every order is packaged carefully to ensure safe transit.
Our packaging is designed to protect your purchase from scratches, impacts or moisture during delivery.
We always aim to maintain presentation quality upon arrival.

Shipping Delays

While most deliveries arrive within the expected time frame, occasional delays may occur due to:

• Severe weather conditions

• High courier demand during holidays

• Incorrect or incomplete shipping addresses
  We closely monitor such cases and keep customers informed until delivery is completed.

Lost or Damaged Packages

If your package is lost or damaged in transit, contact us at support@zenvare.store with your order details and tracking number.
We’ll open a case with the shipping carrier and arrange a replacement or refund based on the investigation outcome.

Contact for Shipping Support

For any questions about your shipment, tracking or delivery status, please reach out:
Email: support@zenvare.store
Phone: ‪+1 (315) 849-7623‬
Business Hours:Monday to Friday (9AM to 5PM) (GMT-05:00) Eastern Standard Time (New York).
Address: 102 Central Ave, Syracuse, New York 13204, United States